Support
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Support goes to one address and one phone. There is no ticket portal and no tier-one queue. We answer within one business day, and it reaches the person who built the product.
- Answered within one business day
- No ticket queue
- Monday to Friday, US Central time
What to expect
How a support request is handled.
You write or call
Email support@oluriai.com, call 636-248-7171, or report it from inside Foreman. Any of the three lands in the same place.
We answer within one business day
Monday to Friday, US Central time. Urgent problems that stop the desk working get picked up ahead of everything else.
It goes to the person who built it
There is no tier one to get past and nobody who has to escalate. The person reading it wrote the code.
Worth including
What makes a request faster to fix.
- Your company name, and which of your people hit it.
- What you were doing when it happened. The surface and the part number are usually enough.
- The customer, deal or purchase order it involves, if it is tied to one.
- A screenshot. Anything on the screen beats a description of it.
None of it is required. Write the one-line version and we will come back with questions if we need them.
Other things people write about
Where else to send it.
- Connecting or disconnecting QuickBooks, your mailbox or a carrier. Support handles it, or see the integrations page.
- Privacy, data export and deletion requests. Send those to tyler@oluriai.com as named in the privacy policy.
- Billing and invoices. Same support address.
- Not a customer yet? Request a demo instead.
Something broken right now?
Call. If the desk is stopped, the phone is faster than email.