Support
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One address and one phone. No ticket portal. Answered within one business day by the people who build it.
- Answered within one business day
- No ticket queue
- Monday to Friday, US Central time
What to expect
How a support request is handled
You write or call
Email support@oluriai.com or report it from inside Oluri. Both land in the same place.
We answer within one business day
Monday to Friday, US Central time. Urgent problems that stop the desk working get picked up ahead of everything else.
It goes to the people who build it
No tier one to get past. The person reading it works on the code.
Worth including
What makes a request faster to fix
- Your company name, and which of your people hit it.
- What you were doing when it happened. The surface and the part number are usually enough.
- The customer, deal or purchase order it involves, if it is tied to one.
- A screenshot. Anything on the screen beats a description of it.
None of it is required. Write the one-line version and we will ask if we need more.
Other things people write about
Where else to send it
- Connecting or disconnecting your books (QuickBooks, Xero or Odoo), your mailbox or a carrier. Support handles it, or see the integrations page.
- Privacy, data export and deletion requests. Send those to tyler@oluriai.com as named in the privacy policy.
- Billing and invoices. Same support address.
- Not a customer yet? Book a demo instead.
Something broken right now?
Call. If the desk is stopped, the phone is faster than email.